Terms of Service

1. Acceptance of Terms

By accessing or using Eventra, you agree to comply with these Terms of Service.

2. User Accounts

Users are responsible for:

• Maintaining account security
• Providing accurate information
• Protecting login credentials

Users may not share accounts with others.

3. Event Publishing

Organizers are responsible for ensuring that:

• Event information is accurate
• Pricing is clearly disclosed
• Event content complies with applicable laws
• Published events do not contain misleading information

4. Ticket Purchases

Users may purchase tickets through Eventra.

Ticket availability, pricing, and event details are determined by the event organizer.

5. Refund Policy

Refund eligibility depends on Eventra's refund rules and the event status.

Refunds may not be available after the event begins or when tickets have already been used.

6. Service Requests

Users may submit service requests to connect with event organizers.

Eventra does not guarantee that organizers will submit proposals or that a user will receive a specific result.

7. Organizer Responsibilities

Organizers agree to:

• Provide accurate service information
• Communicate professionally
• Deliver agreed services
• Comply with applicable laws and regulations

8. Prohibited Activities

Users and organizers may not:

• Engage in fraudulent activity
• Post illegal content
• Harass other users
• Abuse messaging systems
• Attempt unauthorized access to the platform
• Manipulate reviews, ratings, or ticket sales

9. Platform Availability

Eventra strives to maintain service availability but does not guarantee uninterrupted operation.

10. Limitation of Liability

Eventra acts as a platform connecting users and event organizers.

Eventra is not responsible for losses arising from user actions, organizer performance, venue issues, force majeure events, or third-party services.

11. Account Suspension

Eventra may suspend or terminate accounts that violate these Terms.

12. Modifications

Eventra reserves the right to modify these Terms at any time. Continued use of the platform constitutes acceptance of revised Terms.

13. Contact

Questions regarding these Terms may be submitted through the Eventra Help Center.