Privacy Policy
Clear terms for how Eventra handles user, organizer, event, request, and messaging data.
1. Introduction
Eventra ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Eventra platform.
2. Information We Collect
We may collect:
- Name and profile information
- Email address
- Password (encrypted)
- Profile photo
- Event participation history
- Ticket purchase history
- Payment transaction information
- Service request information
- Chat messages between users and organizers
- Device and browser information
- IP address and usage analytics
3. How We Use Your Information
We use collected information to:
- Create and manage accounts
- Process ticket purchases
- Connect users with event organizers
- Provide user support
- Improve platform functionality
- Prevent fraud and abuse
- Send important notifications
4. Payments
Payment processing is handled through trusted third-party payment providers. Eventra does not store full payment card information.
5. Messaging and Communication
Messages exchanged through Eventra may be stored to support platform functionality, dispute resolution, and security monitoring.
6. Service Requests
Information submitted by users may be shared with matching organizers to help plan and manage events.
7. Data Security
We implement technical and organizational measures to protect user information from unauthorized access, disclosure, or misuse.
8. Data Retention
We retain information as long as necessary to provide services, comply with legal obligations, and resolve disputes.
9. Account Holder Rights
Users and organizers may request:
- Access to personal data
- Correction of inaccurate information
- Account deletion
- Removal of certain personal information where legally permitted
10. Changes to This Policy
Eventra may update this Privacy Policy from time to time. Continued use of the platform indicates acceptance of updated policies.
11. Contact
For privacy-related questions, users and organizers may contact Eventra through the Help Center.
